Open source ticket system asset management

1. ServiceDesk Plus

First on the list is a highly rated software that gives top-of-the-line integration capabilities and an even more impressive configuration management database. With ServiceDesk Plus, you get improved visibility, zero downtime, and codeless customization capabilities. This open-source solution also allows you to operate either on-premises or on the cloud, making it one of the better options for businesses of any size. Lastly, this system also allows you to integrate multiple IT management apps, and it also has plenty of smart-automation perks.

Servicedesk plus has other cool features such as;

  • Asset discovery (multi-source) that allows you to centralize operations
  • Integrated Software assessment and software license management.
  • Integrated IT service management software with efficient project management.

If you are looking for a well-rounded open-source solution, then ServiceDesk Plus is the place to start.

2. SmartSheet

For companies with many projects, this open-source help desk and asset management software provides the perfect solution. With simple automation capabilities, SmartSheet makes user management easy and secure. This software is also one of the few that optimizes UX (User Experience) by utilizing single-sign-on capabilities and customizable templates.

With SmartSheet, you get a secure system that helps you manage complex projects and establish quality solutions faster and more effectively. The high-end integration capabilities also facilitate seamless incorporation into your existing system, making it easier for your team to adopt the new structure. These features combined with top-level monitoring and analytics make this software a convenient solution for companies with complex needs.

3. ClickUp

ClickUp beats most similar specification software because of its rare ability to optimize time and task management. Add to that the fact that this open-source help desk and asset management system is highly customizable and has an automation function-then you have a winner! Click gives you plenty of templates to choose from, and you also get a task completion rate that is hard to match.

ClickUp also allows you to integrate with several mobile apps, so you can easily import documents and perform tasks remotely. This software also allows you to enhance your project management efficiency by filtering and sorting issues in order of priority. Here you get better task management and improved problem resolution on a larger scale.

4. Samanage

The availability of a self-service portal and email integration capabilities are two simple features that have established Samanage as a top asset management tool. For companies that value time management, this software ranks among successful brands in terms of swift service delivery, and how easily it allows you to move through numerous ticket requests.

Like other tools on this list, Samanage also provides automation proficiency, so all the repetitive tasks are done remotely. Automation helps your support staff to prioritize the more critical customer queries and to handle them much quicker. It is also a customizable system, and it merges your workflows through multiple service delivery systems.

This characteristic provides a centralized solution for your business, where every team member is on the same page.

5. IT Asset Management

IT Asset Management is software that is mobile-friendly, simple, and substantially user-friendly. As far as UX is concerned, this software simplifies every task, from file transfer and administration to task management and remote assistance. This system also allows you to access, monitor, and control your devices and servers remotely, so you can effectively track and resolve issues without being physically present.

Note that all this happens in real-time, which means no delays in ticket resolution. As far as help desk software goes, IT Asset Management ranks with the best of them based on features such as easy file transfer and automated network discovery. This full-featured software works for businesses of all sizes, and it has heightened network security features that also make it a safer option.

Bottom Line

While many open-source help-desk and asset management systems are limited feature-wise, some great options will work well for you.

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Online Tech Support Software

Zendesk’s help desk software features include:

  • Custom views
  • Self-service options
  • Integrated voice software
  • Analytics and reporting
  • Live chat and messaging
  • Collaboration tools
  • API, SDKs, and app integrations
  • Automated routing
  • Custom branding
  • Omnichannel support
  • Multi-language support

HappyFox is a full-featured, cloud-based IT help desk solution designed for a variety of industries and team sizes. It includes all the essential features of a help desk including smart automation, ticketing management, advanced reporting, and more. However, compared to an option like Zendesk, HappyFox has relatively few app integrations.

Also, since HappyFox offers neither a free plan nor a free trial, you’ll need to pay just to try the software. They offer four plans, each of which requires a minimum of five help desk agents. As you’d expect, the feature sets of each plan varies. Below, you can see the features included in their Enterprise Plan.

Features

  • Smart rules-based automation
  • API, SDKs, and webhooks
  • Workflow macros
  • Live website chat
  • Advanced reporting
  • Ticket routing, categorization, and tagging
  • Unlimited shared inboxes
  • Branding customization
  • Knowledge base management
  • Multi-channel communications

Learn more about Zendesk for HappyFox

Like HappyFox, Help Scout is powerful enough to support large customer support teams of 500 or more. But Help Scout is a bit more small-business-friendly with no minimum number of users and a 14-day free trial. Help Scout supports robust reporting, native knowledge bases, a robust API, and a broad range of integrations.

The Standard and Plus plans are priced at $20 and $35 per month per user, respectively. And to get pricing for their Company plan, you’ll need to contact them for a quote. Also, if your business is a startup, or it has a focus on environmental sustainability or social impact, you may be eligible for a significant discount.

Features

  • Rule-based automation
  • Extensions and integrations
  • Templated responses
  • Website live chat
  • Analytics
  • Ticket routing and prioritization
  • Collaboration tools
  • Customisable branding
  • Knowledge base content management
  • Multi-channel support

This IT service management system helps businesses standardize their service requests and processes, ensuring faster resolution times for tickets. SolarWinds Service Desk pricing starts at $19 per feature per month, which is best for smaller teams who only need the most essential functions like ticket management and a service portal. It offers a 30-day free trial for anyone willing to test drive it.

The incident management software allows you to manage tickets no matter where they’re coming from, whether it’s through a mobile app, mobile service portal, phone call, or live chat. Plus, generous automation makes it easy to handle tasks like ticket creation, escalation, and routing.

Features

  • Relationship mapping
  • Change management
  • IT asset management
  • Configuration management database software (CMDB)
  • Help desk knowledge base
  • Procurement tools
  • Service automation
  • Service desk chat
  • Service desk reporting
  • Risk management

Learn more about SolarWinds Service Desk for Zendesk.

JIRA Service Management by Atlassian is a cloud-based, internal IT help desk system designed for IT teams. Its features include automation, self-service, incident management, conversational ticketing, and more. You can hook up their native knowledge base, but you’ll need a separate subscription to Confluence.

You can try out JIRA in a limited capacity with their free plan but you’re restricted to three agents or ten users. Or, you can start a 7-day free trial of their Standard or Premium plan, which both support up to 5000 agents.

Features

  • Conversational ticketing
  • Incident postmortems
  • Change management
  • Reports and metrics
  • SLA management
  • Asset management
  • Email automation
  • Knowledge base (with Confluence subscription)
  • API
  • Incident management
  • Self-service portal

Learn more about Jira for Zendesk.

For organizations who need a robust, enterprise-level technical support software, Salesforce Service Cloud is certainly worth a look. It leverages AI-powered automation, 360-degree customer views, and advanced service analytics to provide a solution that facilitates excellent service and improvement over time.

That said, it’s easiest to unlock the full power of Salesforce Service Cloud—including the 360-degree customer view—if you’re already using other popular Salesforce software, like their CRM. Otherwise, you’ll need to set up integrations or use the Salesforce API to pull in relevant data from other programs.

Features

  • Knowledge management
  • Workflow automations
  • Webhooks, SDKs, and APIs
  • 3rd-party integrations
  • Omnichannel routing
  • Support operation analytics
  • Asset management
  • Remote access
  • Self-help portal
  • Customer forums
  • Workflow automation
  • Call center management

Built to help IT teams work smarter, not harder, SysAid is one of the top IT help desk software solutions out there. This platform focuses heavily on automation, with features designed to manage as many tickets as possible — hands free.

Available as SaaS, on-premise, and as a mobile app, the basic SysAid Help Desk solution includes key features like self-service, automated reporting, and ticket automation. The more inclusive enterprise help desk software plans — ITSM and ITSM+ — offer more features like workflow automations and BI analytics. There is a 30-day free trial, but if you’re interested in pricing details you’ll have to contact them directly for a quote.

Features

  • Dedicated customer success manager
  • LDAP integration (Active Directory)
  • ITIL package
  • Advanced custom fields
  • Third-party integrations
  • Task automation
  • Business value dashboard (in beta)

Best for small to mid-sized B2B businesses, Vivantio is a help desk solution founded in 2003. Requesting a free trial requires giving a lot of information about your business, including what kinds of customers you serve and the number of ticket types you manage. But the platform offers a wide range of plans, starting with the basic Value Plan at 32£ pounds a month per user, to its enterprise help desk software Visionary Plan at 102£ per month.

The essentials in the Value Plan include features like simple SLAs, branded self service portals, and a mobile app. And with the mid-level Vital Plan, users get access to popular features such as knowledge management, Kanban calendar view types, and custom dashboards.

Features

  • Ticket hierarchies
  • Intuitive interface
  • US & UK support centers
  • Call center management
  • Surveys & feedback
  • Real-time chat
  • Queue management
  • IT asset management
  • Workflow configuration

Offering context-aware customer service helpdesk features, Zoho Desk is one of the leading cloud help tools on the market. Receive requests and respond to them across platforms without breaking your stride, all the while compiling valuable customer data onto a single easy-to-use platform.

The Zoho Desk free plan allows up to three agents, and includes basic features like email ticketing, private knowledge base, and mobile app. But the most popular plan, chosen by 50% of its users, is the $23/month per agent Professional Plan, which also has multi-department ticketing, round robin ticket assignment, and automatic time tracking.

Features

  • SLAs & escalation
  • Help center theme gallery
  • Private & public knowledge base
  • Customer happiness ratings
  • Reports & dashboards
  • Ticket sharing
  • Scheduled reports
  • Help center customization
  • Zia – Artificial Intelligence

Learn more about Zoho Assist Remote Support for Zendesk.

Made for rapid deployment and no-code customization, Freshdesk is an emerging favorite among cloud based IT help desk systems. Popular features included AI powered service management tools that give data-based recommendations, a knowledge base, and multichannel communication support.

You can try Freshdesk for 21 days without committing. Or if you’re a small business, the reasonable Growth Plan is priced at $18 per month billed per month. The Starter Plan has many of the best help desk tools to get you started, including a workflow automator, self service portal, and incident management. On the other end of the spectrum, the $95 per month Enterprise plan also comes with the AI powered Freddy Agent Assist feature.

Features

  • Reporting and analytics
  • Mobile app
  • Service catalog
  • Canned responses
  • Approval workflows
  • Release management
  • Team dashboards
  • SLA management
  • Chatbot powered by Freddy AI
Written by Jane