How to top up eon pay as you go smart meter

What is Smart Pay As You Go? 

Think of it as a prepayment smart meter. Smart Pay As You Go combines the flexibility of a pre-pay tariff with the convenience of a smart meter. You’ll get an In-Home Display which you can use to view and manage your energy usage in the comfort of your own home. 

Switch to Smart Pay As You Go and you could receive up to £100 of credit directly to your new meters*. (Not everyone can have this offer at the moment. Keep an eye out for a letter or email from us to see if you’ve been selected.)

If your balance falls below £2 and you can’t top up your meter straight away, you can activate your £5 emergency credit. Once the emergency credit is used up, your supply will disconnect unless you top up.

SMETS 1:

If your meter display shows ‘EC OFFERED’ press button ‘A’. If it doesn’t, press ‘7’ on the keypad then button ‘A’.

After you’ve activated emergency credit, we’ll still collect your daily standing charge and any repayment plan debts due.

SMETS 2 L&G:

Electricity – Press button ‘A’ when “Emergency Credit” is flashing as available on the screen. When prompted press ‘B’ to accept emergency credit. “Emergency Credit accepted” will now be shown on screen.

Gas – Press button ‘A’ until you see screen ‘ACCEPT EmCr?’ Press ‘B’ to accept screen will display ‘Confirm EmCr? Press ‘B’ to ‘Confirm’ or ‘A’ Decline.

SMETS 2 EDMI:

Press the ‘OK’ button on the meter to activate the screen. If emergency is available, the meter display will show a prompt to “press return for Emergency”. Press and hold the return button on the meter. When successful the “EC Remaining £5.00” will be shown on the meter which means it is now activated.

Joining us with a prepayment meter?

If you’ve just moved over, your new gas card will be with you soon. Don’t worry about the electricity key, you can keep on using your current one.

Once you’ve received your new gas card you’ll need to register it before you can top it up with any credit. Just pop it in your meter and leave it for two minutes or until it beeps, simple.

Top tip – make sure you use up your credit on your old card before using your new one.

If you do need a new electricity key don’t worry, call us on 0808 501 5200.

If you have an outstanding debt, we’ll continue taking this at the same rate you agreed with your previous supplier.

We’re continuing to undertake contactless smart meter installations for our customers, where possible. We continue to follow latest guidance at all times. If you have an appointment scheduled during the lockdown period, this can go ahead as planned.

We’ve developed a no contact installation process which all our technicians will follow, as well as ensuring they have appropriate PPE which they’ll wear for the duration of the install. In advance of the appointment, please open all doors required to reach the meter and open windows if possible to allow ventilation in the area of work.

We’ll call you before arrival to make sure there’s been no change in circumstance and it’s safe for our technician to enter. If you need to cancel your appointment and reschedule because you’re displaying coronavirus symptoms or are concerned, we’ll not charge you for the appointment cancellation.

If you or anyone in your household are displaying coronavirus symptoms or are self-isolating, please don’t book a smart appointment at this time.

Take control of your account with the E.ON Next app.

Whether you’re a home or business customer, you can now manage your account quickly and easily whenever, wherever.

Here’s what you can do –

· Use FaceID or Touch ID login so you never have to worry about remembering your password again.

· Set a new password if you’ve recently been moved over to us (as long as you’re getting emails from us, the app is ready and waiting for you to use!)

· Send in your meter readings – we’re even got a handy in app torch for those dark & dingy meter cupboards.

· View and download your statements as well as keep up to date with your latest account balance.

· Make payments easily.

· Check your tariff details and renewal dates.

· Manage your account information.

· Opt in to get reminders when there’s something new to see or we need something from you.

Smart Pay As You Go –

· Check your balance and top up when you need to.

· Look through your top up history and get your payment code if needed.

· Opt in for low balance push alerts straight to your phone.

We’re still working on more new features for the app so watch this space and keep your app up to date.

It’s here. Our new app! We’ve been busy working away behind the scenes to get it ready for you, so let’s get downloading.

Whether you’re a home or business customer, you can now manage your account quickly and easily wherever you are.

Here’s what you can do –

· Use facial recognition or fingerprint ID so you never have to worry about remembering your password again.

· Set a new password if you’ve recently been moved over to us (as long as you’re getting emails from us, the app is ready and waiting for you to use!)

· Send in your gas & electricity meter readings – we’ve even got a handy in app torch for those dark & dingy meter cupboards.

· View and download your statements as well as keep up to date with your latest account balance.

· Make payments easily.

· Check your tariff details and renewal dates.

· Manage your account information.

· Opt in to get reminders when there’s something new to see or we need something from you.

Smart Pay As You Go –

· Check your balance and top up when you need to.

· Look through your top up history and get your payment code if needed.

· Opt in for low balance push alerts straight to your phone.

We’re still working on more new features for the app so watch this space and keep your app up to date.

Updated on

Oct 12, 2022

Tools

Smart meters are a new kind of gas and electricity meter being introduced across Britain as part of a government scheme.

A smart meter can automatically send meter readings to your supplier, meaning they can bill you accurately for the energy you’ve used.

You won’t have to pay upfront to have a smart meter installed – smart meters will be paid for through everyone’s energy bills, just as old-style meters are.

A smart meter won’t automatically save you money 

You’ll have to be proactive to reduce your energy costs. The best way to do this is to use the digital ‘in-home’ display that you’ll be offered with a smart meter to keep track of how much energy you’re using. You can then try to reduce it. Read more about saving money on your energy bills.

When you’ll get a smart meter

Your supplier should contact you to tell you exactly when you can get one. If they don’t, you can contact them to ask when that might be.

If you get a new meter installed or an old meter replaced, your supplier will probably give you a smart meter.

You can contact your supplier to see whether they’ll install one in your home as soon as possible.

Refusing a smart meter

You don’t have to accept a smart meter if you don’t want one. If your supplier tells you that you must have one installed, contact the Citizens Advice consumer helpline.

If you refuse a smart meter, you might find it hard to access all tariffs. This is because in future the cheaper tariffs offered by suppliers might only be available to customers with smart meters.

If you need to replace your old-style meter because it’s unsafe, you might not be able to refuse a smart meter. This is because not many old-style meters are made now – your supplier might not have any in stock.

You can ask your supplier to install your smart meter with the extra functionality switched off. This means it’ll work in the same way as your current meter, and won’t send any information to your supplier. Contact your supplier to check if they can do this.

Switching supplier

If you have a smart meter, you can still switch energy supplier. Before you switch, it’s a good idea to check if your meter will work in ‘smart mode’ after switching.

Smart mode means your meter automatically sends readings to your supplier.

Check if your meter can work in smart mode after switching using our tool.

If you decide to get a smart meter

Your supplier is responsible for installing your smart meter and making sure it works properly – they should:

  • explain the process beforehand
  • show you how to use your smart meter and in-home display
  • give you a copy of the instructions
  • tell you how to use energy efficiently

They should also give you a number to call if anything goes wrong, or if you think your meter isn’t working properly. For example if you can’t see usage details on your in-home display.

Your smart meter can be set up as a prepayment meter. If yours is prepayment, your energy supplier will give you a top-up card or key. You can:

  • top up at a local shop or Post Office using your top-up card or key 

  • top up online, over the phone or through an app on your mobile phone

You might also be able to top up using the screen of your in-home display – check with your supplier if you can do this.

If you top up online, you should still keep your card or key in case you need to use it – for example, if the app isn’t working.

Prepayment is usually a more expensive way of paying for energy. Check if prepayment is right for you.

If your supplier can’t finish the installation

They should tell you what the problem is and rearrange the installation. They also need to make sure your meter is safe before they leave.

Get help

You can get advice from the Citizens Advice consumer helpline if you have any issues with smart meters.

Smart Energy GB has more information about the benefits of smart meters and how they should be installed.

Written by Jane